Frequently Asked Questions

Frequently Asked Questions:

Here are some questions that our customers usually ask, so here we are answering all of them:

What should be the minimum resolution of the photo for printing?

The minimum resolution of the photo should be 1000×1000 for better image quality on the mouse pad after printing. Please don’t send a low-resolution image because it will not look good after the printing.

How do I send pictures to you?

You can upload your desired image on the product page while placing your order.

What material is the mouse pad made of?

The mouse pad is mainly made up of foamed rubber. These bubbles are small and dense, which makes the mouse mat soft and flexible.

Do you offer a refund if I don’t like the product?

A refund is only possible if your product is defective or doesn’t meet the quality standards. Read More about our Refund Policy.

How do I customize my mouse pads?

Follow these simple steps to customize your mouse pad:

  1.  Choose a design or image you want us to print on your mouse pad.
  2.  Select the size and thickness of your mouse pad.
  3.  Upload your design on the product page and place your order.

Which custom mouse pads are best?

Before choosing a mouse pad, make sure that the size fits your working desk, and it is recommended to go for a 3mm or 4mm thickness for the most comfortable experience while working.

Can I add my photo or design?

You can add your favorite design or photo to your personalized mouse pad. All you have to do is to upload your design and place your order, and we will deliver your designed mouse mat as soon it is ready.

How is my design added to the personalized mouse pads?

Once you place your order, we check the quality of your uploaded design, and if any editing is required is done by our team to make sure that it looks perfect after printing. Once your design is ready, we send it to our printing team, which prints the design using a thermal transfer process for better imaging results. Once your mouse pad is ready, we ship it to your address.

What material are the custom mouse pads made of?

We use natural soft rubber along with silky smooth fabric on the top to make the mouse movement super smooth with accurate precision and comfort.

Can I order custom mouse mats in bulk?

You can contact us before placing your order to get a DISCOUNT on your bulk order.

Are these mouse pads suitable for gifting?

Yes, they are the perfect gift for any occasion. They can be gifts to your friends, family members, or colleagues. The best thing about these mouse pads is that they are available in various sizes, and you can design them according to your needs.

How long will it take to receive my personalized mouse pad?

It depends upon your country. It can take 7 days to 30 days. If you are from the United States, it will take about 7-14 days. For other countries, you can visit our Shipping Policy page.

If you still have any questions in your mind, feel free to contact us, and we will be happy to answer all your queries. Thank You!